TERMS AND CONDITIONS

We advise that you kindly read the following terms and conditions carefully as your use of our website and purchase of our products and services means that you agree and accept them.

USING OUR WEBSITE

By using this website, you agree to these terms and conditions. If you do not agree to them, you may not use and access this website. The Scentimental website is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose without our written consent.

We reserve the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

TERMS OF SALE

If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices specified.

If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority.

We have made every effort to provide as accurately as possible a description of all our products and services. However, we cannot guarantee that your interpretation will be the same as ours. Therefore, if you are unsure about any product or service, please contact us via telephone or stop by our studio to obtain more information

You may cancel your order within 1 hour of such order. Please note that all orders, once placed, are considered firm and any subsequent cancellations which are allowed by us will be at our discretion and may be subject to a 30% handling fee. This does not affect your statutory rights in a consumer transaction.

PLACING AN ORDER

By placing an order with us you agree to and accept these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us by email at contact@scentimental.com.ng. All our calls may be recorded for training and monitoring purposes.

By placing an order via this Website you are making an offer to Scentimental to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order for goods (and delivery, if applicable) we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and Scentimental will only exist once an order has been accepted, processed and despatched to you.

You can pay for our products via any of the following means: Direct Bank Transfer, all major Debit or Credit Cards, Paystack, Paypal (International), or Pay on Delivery (Lagos, Nigeria only). Please be advised that VAT charges apply on all our products.

Your order will not be shipped until payment has been authorised (for online payments) or payment has been confirmed (for payments to our bank accounts). Pay on Delivery (POD) only applies to orders of N15,000 or less; if you opt for POD and refuse your order on delivery for any reason, we reserve the right to refuse future orders placed by you until you have paid the original shipping fee or at our Management’s discretion.

For bespoke orders, please contact us separately by sending an email to bespoke@scentimental.com.ng

Prices and availability of goods are subject to change without notice. Prices are inclusive of VAT at the applicable rate.

Please note that a delivery charge will be added to your order value where appropriate. Visit our Shipping & Returns page for more information.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. Scentimental does not accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Please note that the website charges in Nigerian Naira (NGN) and any currency conversions on the site are only estimates and charges will still be made in NGN.

LIABILITY

We shall not be liable for any loss resulting from your use or inability to use our product, or your use or inability to use our website, or resulting from unauthorized access to, or alteration of your data in circumstances beyond our control. We shall not also be liable for your loss of profits, wasted expenditure, goodwill or any other loss which does not directly result from our cause or negligence. Due to the unstable nature of the internet, shopping on our online platform is on an “as is” and “as available” basis. We make no guarantees that our online platform will be uninterrupted or entirely free from errors. Once products have left our warehouse, they are shipped by a 3rd party logistics company and as such; we will not be liable for any damages caused to the products in transit. Any such issues will be dealt with on a case-by-case basis.

DATA USAGE

We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes only. We will not pass any of your details to any other organization. We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.

For more information about our Privacy Policy, click here