We do not normally accept order cancellations or changes once an order has been processed. However, if you have a question about your order, please contact us by sending an email to firstname.lastname@example.org quoting your order number in the Subject Line.
Yes, you can – once your order has been dispatched you will receive a shipping notification via e-mail with your tracking number – you should be able to track your order within 24 hours of receiving your tracking number.
If your order is tracked, please contact the courier partner immediately. If you do not get a response within 24 hours, please let us know immediately and we will do our best to rectify the issue.
If your order is not tracked (Same Day or Next Day), please contact us via telephone or email immediately.
Please send an email email@example.com to highlight any issues, please allow up to 48 hours to receive replies and 72 hours over the weekend.
Yes we offer Same Day and Next Day Delivery in Lagos only. Please visit our Shipping & Returns page here for full details
Orders cannot be picked up from our Warehouse.
Please send an email firstname.lastname@example.org to highlight this issue, please allow up to 48 hours to receive replies and 72 hours over the weekend.
You can contact our Customer Service team by phone on 08135210123 Monday – Friday from 8:30am to 5pm or via email on email@example.com.
Yes, we can send you up to 3 free fragrance samples, you just have to pay for delivery. Please visit our shop to order your free sample.
Yes we do, they’re available from the shop here
Yes, we do for large order only. Please visit our services page here for more info