How do I cancel my order?

We do not normally accept order cancellations or changes once an order has been processed. However, if you have a question about your order, please contact us by sending an email to contact@scentimental.com.ng quoting your order number in the Subject Line.

Can I track my order?

Yes, you can – once your order has been dispatched you will receive a shipping notification via e-mail with your tracking number – you should be able to track your order within 24 hours of receiving your tracking number.

I have not received my package?

If your order is tracked, please contact the courier partner immediately. If you do not get a response within 24 hours, please let us know immediately and we will do our best to rectify the issue.
If your order is not tracked (Same Day or Next Day), please contact us via telephone or email immediately.

I am having trouble placing an order online, where do I get help?

Please send an email contact@scentimental.com.ng to highlight any issues, please allow up to 48 hours to receive replies and 72 hours over the weekend.

What is your returns procedure?

Please visit our Shipping & Returns page here for full details

Do you do Express delivery?

Yes we offer Same Day and Next Day Delivery in Lagos only. Please visit our Shipping & Returns page here for full details

Can I pick-up my order from your Warehouse?

Orders cannot be picked up from our Warehouse.

My voucher code is not working?

Please send an email contact@scentimental.com.ng to highlight this issue, please allow up to 48 hours to receive replies and 72 hours over the weekend.

How do I contact customer service?

You can contact our Customer Service team by phone on 08135210123 Monday – Friday from 8:30am to 5pm or via email on contact@scentimental.com.ng.

Do you send samples?

Yes, we can send you up to 3 free fragrance samples, you just have to pay for delivery. Please visit our shop to order your free sample.

Do you do gift cards?

Yes we do, they’re available from the shop here

Do you personalize products

Yes, we do for large order only. Please visit our services page here for more info

Do you do wholesale?

Yes we do, please send an email to contact@scentimental.com.ng with the subject line ‘Wholesale Enquiries’ and a member of the Wholesale team will contact you.